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Support

Who is Nutri-Ice® for?

Nutri-Ice® is for those who want to maintain a healthy weight after being unwell or during treatment. Nutri-Ice® was initially developed for those with a cancer diagnosis who were undergoing treatment and had a reduced appetite, but it’s suitable for anyone who needs to increase their calorie intake and maintain a healthy weight.

Can I eat Nutri-Ice® whilst undergoing treatment?

Yes. Nutri-Ice® is intended for those undergoing treatment but depending on the type of treatment please always check with a healthcare professional first. Nutri-Ice® was developed as an alternative to Ensure and Fortisip shakes, as the majority of patients we spoke to disliked the taste and texture of them.

What are the benefits of Nutri-Ice®?

Nutri-Ice® offers a great alternative to fortified shakes like Ensure and Fortisip. Unlike those products, Nutri-Ice® is made with just a handful of ingredients and doesn’t contain any artificial colours, flavours, preservatives or emulsifiers. 

Each 100g tub is enriched with our unique supplement known as DJK+® which contains over 30% of your NRV (Nutrient Reference Value) for key vitamins and minerals. 

With over 300 calories in each tub of Nutri-Ice®, it’s a great solution if you have a reduced appetite and a simple way to ensure you’re getting maximum calories without feeling too full.

Are your products ultra-processed?

No, our products aren't considered ultra-processed. They are made with just a handful of natural ingredients.

Unlike many other ice creams and frozen desserts, we don’t use any artificial, colours, flavours, preservatives or emulsifiers.

You can find all our ingredients in your own kitchen, apart from our unique DJK+® vitamin and mineral formulation.

What is DJK+®?

Our co-founder, Dr Jon Krell, developed a unique, game-changing formula known as DJK+® - an encapsulation of essential vitamins and minerals. Each tub of Nutri-Ice®, Nutri-Scoop® and Smile Heroes® is enriched with over 30% of the NRV (Nutrient Reference Value) for Vitamin D, Vitamin C, Vitamin B12, Vitamin B6, Magnesium, Iron & Zinc. 

Our vitamins are encapsulated. Encapsulation is a process by which the vitamins and minerals are coated so they don’t flavour the product. They are digested at the optimum time in your stomach to give maximum benefit.

How should Nutri-Ice® be served?

After taking out of the freezer Nutri Ice® needs time to soften for 20 minutes before enjoying as it doesn't contain any refined sugar which keeps it frozen for longer.

Which products are gluten-free?

Nutri-Ice®, Nutri-Scoop®, Smile Heroes® and Nutri-Bean® are all completely gluten-free.

Is the range dairy-free?

No, Nutri-Ice®, Nutri-Scoop® and Smile Heroes® are not dairy free as they're made with double cream and whole milk.

Why should I trust My Doctor's Recipe® products?

My Doctor’s Recipe was founded by Dr Jon Krell, a Senior Clinical Lecturer in Medical Oncology at Imperial College London and a renowned Oncologist. Jon launched My Doctor’s Recipe alongside Alan Mackenzie, who had recently lost his wife to cancer. Jon’s medical expertise combined with Alan’s personal story led them to create their first product - Nutri-Ice®. 

Jon has over 20 years’ experience in clinical research within the cancer and oncology field, and has published numerous papers. He has treated thousands of patients over the years and has drawn on these encounters to create a product that will improve nutrition within healthcare. 

Nutri-Ice® is made in the UK with only natural ingredients. Unlike our competitor products (Ensure & Fortisip) we never use any artificial colours, flavours, preservatives or emulsifiers.

Is Nutri-Ice® suitable for children?

We have a specific children's range called Smile Heroes which includes child-friendly flavours (banana, chocolate, vanilla & strawberry). The packaging for this range was designed by children in hospitals alongside our charity partner Spread a Smile.

What is the delivery time for my order?

To operate more sustainably we send out orders once a week, on a Wednesday. Order by midday on Tuesday to receive your order on the Wednesday.

After ordering you'll receive a confirmation email from us. On the day of delivery (Wednesday) you'll receive a tracking email from our delivery partner, DX.

How will my order stay frozen?

Our products are packed with dry ice which keeps them frozen for up to 36 hours once dispatched. Your order will arrive with you frozen and ready to pop straight in your freezer.

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